Refund Policy

Eligibility checklist

• Request submitted within 7 days of the original charge date.
• Zero characters translated, zero documents uploaded, and zero neural voice playbacks billed against the active billing cycle.
• Active subscription tied to the requesting account (not a chargeback dispute).
• One request per billing cycle.

How to request a refund

DialectX is a web-based service. All subscription billing, cancellations, and refund requests are handled directly on our web platform through the Stripe Customer Portal — Apple App Store and Google Play in-app billing are not involved at any point.

To request an exceptional refund review, please contact support at support@dialectx.app. Note that refunds are strictly prohibited if any translation characters have been consumed during the active billing period.

To stop future charges at any time, open your Account page and choose Manage Subscription to open the Stripe Customer Portal in your browser, then cancel. You'll keep full access until the end of your current billing period.

What is non-refundable

• Any billing cycle where translation, dictation, voice playback, or document upload was used — even a single character.
• Charges older than 7 days.
• Add-on credits that have been redeemed.
• Use of Pro-exclusive premium voice controls (Male / Female voice gender toggle) during the active billing cycle.